Guild is a national organisation with a reputation for providing quality products and exceptional customer service to its select clientele for over 40 years.

Guild Financial Services are now looking for a  Head of Business Systems & Process specialist for a 12 month Cont ract based in our Hawthorn National office.

The purpose of this role will be to provide business intelligence that supports the growth, retention & service delivery areas of our customer base.  You will be leading improvement initiatives, business systems ongoing development & providing robust analysis and management reporting that is used towards commercial decisions in the areas of distribution & marketing. This position will work closely with Marketing, Sales, Product and Information Services teams to ensure integrated implementation of growth, retention & service initiatives.

Some key accountabilities of the role will include;

• Gathering requirements, sourcing, implementing and developing high quality systems and processes to support business growth strategies.
• Coordinating and implementing effective database management techniques and initiatives.
• Providing data management services from 3rd Parties into our CRM system (SalesLogix).
• Identifying and driving process and continuous improvement initiatives.
• Providing relevant data and trend analysis to inform the strategic and business planning teams.
• Facilitating requirements gathering for Management reporting and designing, assessing data requirements, developing and delivering reporting.
• Coaching, developing and managing the work and performance of Business Systems & Process team. 
  
  The successful candidate will be expected to have the following experience, skills and educational background;
  
  Experience
• Knowledge and experience working in the financial services industry (Superannuation preferred).      
• Proven knowledge and technical experience of systems including CRM (SalesLogix) and Crystal Reporting.
• Must be able to demonstrate exceptional experience in data analysis and trend reporting.     
• Exposure to project management/improvement methodologies like Lean Office, Six Sigma are highly valued
  
  Skills/Abilities
• Proven ability to build relationships and communicate effectively at all levels.
• Well-developed cognitive and high analytical capability.
• Self-starter with the ability to work independently and highly motivated to achieve outcomes.
• Highly developed verbal and written communication and presentation skills.
• Ability to successfully lead and motivate a team to achieve business targets.
• Ability to manage competing priorities and navigate change effectively.
  
  Educational Requirements
• Undergraduate degree in Business or related discipline desirable or equivalent.
• Advanced Diploma Financial Services (Superannuation) preferred.
   

If this is the right opportunity for you the please submit your details to us today. All applications will be strictly confidential.

If you require further information please contact the Human Resources Department at the Guild Group on 03 9810 9779.

The Guild Group will not accept any unsolicited CV’s from Recruitment & Selection firms.
Please do not submit any CVs or profiles to the Guild Group or any employee of the Guild Group. The Guild Group will not pay any fees relating to unsolicited CVs or Resumes.